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Case Study - Project Management

A well-known UK publishing company, that specialises in editing and producing journals, makes extensive use of outsourced services for their inventory management and distribution. After a review of their business operations they recognised that significant cost savings could be made, with no reductions in service levels, if the distribution operation could be better integrated.

After the management team had decided on the new business policies and practices the Technology Director invited Brook Project Management to manage the programme for their implementation. This involved working with the publishers' professional staff, their IT department and the outside services providers to:

To minimise costs and the risk to the business, the programme was broken down into a number of delimited projects that could be prioritised and delivered in a sequence. These projects included:

The programme lasted eighteen months and has resulted in significant savings through lower freight costs, reduced stockholding and storage costs and the removal of paper invoices. The new business processes and tighter integration of systems is providing more comprehensive planning information and improved management control of products.

The main challenges came as a result of the breadth and complexity of the programme but the critical ones were primarily related to people and change issues. In particular these were:

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